I used to hate Shaw when they were doing that whole @Home thing. They really sucked and if you remember those days you probably agree. But Shaw is not a dumb company and realized this and urned it around. I have had great customer support. When I moved into my condo Telus screwed me around (My move in date was the 15th and that is the day they shipped my modem to me and I never receeived it and got billed for not returning it). Shaw on the other hand came the next day and had me all up and running. I had another good experience very similar to that when a client of mine was with Telus and their connection kept dropping. Telus said there was no issue but shaw was in the next day and boom everything worked. Yay Shaw.

Today that all change. For one simple reason. They did not try to make me happy.

I was supposed to get static IP's at home (which costs an outrageous extra $50 a month) on the 1st of this month. I went to change it all today to my statics and behold no internet. So I call them and they told me they delayed it to the 8th but never notified me. Now normally this would not piss me off but I am setting up some backup web/mail servers at home in a worst case scenario I can temp host people here (even though it will be slow). I am also planning on moving my servers to  new colocation so I will need to switch to my backup for at least a few hours. I explained this to the person I talked to at shaw about how upset I was that this was delaying my plans and that it was costing me money to reschedule this all. He did not seem to care. I told him that I would not be sticking with Shaw most likely and he said ok is there anything else I can do for you?

I don't often sing the praises of companies but Shaw was doing great up until today. They basically just threw away $1500 a year from me plus my client referals with not even an effort. I know that I could have put the effort in and climbed the managerial ladder but I don't think I should have to. If one of my clients is upset over something then I do everything I can to make them happy. Look at the number of dollars you will lose making them happy to what you will gain by keeping them. whats $130 compared to $1500? A drop in the bucket is all. PLUS! If a company goes out of their way to make me happy I will tell my friends about it. Now that I think about it I wish that I had some unhappy customers just to help market my company :)